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Buddha Stones Shop

Refund Policy

Last updated: 2025 / 11

We want you to be fully satisfied with your purchase. This Refund Policy explains the conditions under which refunds and returns may be requested.


1. Return Policy

We accept return requests within 7 days after delivery. Returned items must meet the following requirements:
  • The item must be unused and in brand-new condition
  • Original packaging, labels, and accessories must be included
  • No signs of damage or excessive wear
The following items may not be eligible for return:
  • Customized or personalized products
  • Digital products (e.g., downloadable files, software)
  • Clearance or discounted items


2. Refund Policy

2.1 Refunds for Returned Items

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 7 business days.
If approved, we will refund the product amount only. Shipping fees will not be refunded, including original shipping charges and any insurance or additional delivery fees.


2.2 Refund for Undelivered Orders (Updated Clause)

If you have not received your order within 60 days after purchase, you may request a refund.
Refund details:
  • We will refund the product amount only
  • Shipping fees are non-refundable (including original shipping and any related delivery costs)
This applies in situations such as:
  • Significant logistics delays
  • Lost packages
  • No valid tracking updates for over 30 days
Once we confirm that your order was not delivered, we will process a refund for the product amount.


3. Exchange Policy

If your item arrives damaged or defective, we offer exchanges for the same product. Please contact us within [X] days of receiving the item and provide photos or videos as proof.


4. Order Cancellation

You may request to cancel your order within 24 hours after purchase. Orders already processed or shipped cannot be canceled.


5. Late or Missing Refunds

If you have not received your refund, please:
  • Check with your bank or credit card company (processing times may vary)
  • Review your payment account for updates
If you still have not received your refund, please contact us at: hi@luckybraceletstore.com


6. Return Shipping Costs

Unless the return is due to our error (e.g., wrong item or defective product), return shipping costs are the responsibility of the customer.


7. Contact Us

For returns, exchanges, or any questions, please contact us:
Email: hi@luckybraceletstore.com